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Privacy Policy

Effective Date: 12th September 2024

1. Introduction

Welcome to Sivsan Oils (“we,” “us,” “our”). We are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.sivsanoils.in (the “Site”) and use our eCommerce services.

2. Information We Collect

2.1 Personal Information

When you use our Site, we may collect the following personal information:

  • Identity Data: Name, date of birth, gender.
  • Contact Data: Email address, phone number, postal address.
  • Payment Data: Credit/debit card information, billing address.
  • Order Data: Details of the products or services you purchase.

2.2 Non-Personal Information

We also collect non-personal information which includes:

  • Technical Data: IP address, browser type, operating system, device information.
  • Usage Data: Information about how you use our Site, including visit frequency, pages viewed, and other analytics.

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • Order Processing: To process and fulfill your orders, including payment processing and delivery.
  • Customer Service: To respond to your inquiries, provide customer support, and manage your account.
  • Marketing: To send promotional materials and updates about our products and services, if you have opted in.
  • Site Improvement: To analyze usage and improve the functionality and user experience of our Site.
  • Legal Compliance: To comply with legal obligations and protect our rights.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: With third-party service providers who assist us in operating our Site, processing payments, and fulfilling orders (e.g., payment processors, shipping companies).
  • Legal Requirements: When required by law or to protect our rights, comply with legal processes, or respond to governmental requests.
  • Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our business.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no security measures are impenetrable, and we cannot guarantee the absolute security of your data.

6. Your Rights

Under Indian law, you have the following rights regarding your personal data:

  • Access: You can request access to the personal data we hold about you.
  • Correction: You can request correction of any inaccurate or incomplete data.
  • Deletion: You can request deletion of your personal data in certain circumstances.
  • Objection: You can object to the processing of your data for specific purposes.

To exercise these rights, please contact us using the details provided below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze Site usage. You can manage your cookie preferences through your browser settings.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children’s Privacy

Our Site is not intended for children under the age of 18. We do not knowingly collect or solicit personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date. Your continued use of our Site constitutes acceptance of the revised Privacy Policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Sivsan Oils

Address: Ground Floor, Kakatiya's Marvel, Sri Lakshmi Nagar Colony, Manikonda, Hyderabad, Telangana, India – 500089

Phone: +91 9394 231 444

Email: hello@sivsanoils.in